Legal Agreement

Version v1.1 · Effective November 3, 2026 · Last updated October 23, 2026

Questions: info@setclipper.com.

Privacy Policy

Who we are. Setclipper is operated by Clubwall LLC, a Florida limited liability company, which is the controller of your personal data. Contact: info@setclipper.com.

What we collect. (a) Account data: name, email, optional phone number and social handles, sign-in data from Google; (b) payment data: tokens and billing details handled by Stripe (we do not store full card numbers); (c) content: footage, audio, images and metadata you upload, and data we derive from them (transcripts, frames, speaker results, clips, edit decisions); (d) usage and device data: IP address, browser, pages, actions, errors, timestamps; (e) referral data: creator or friend codes, queue position, attribution; (f) communications and support messages.

How we use it. To provide, operate, secure and support the Service; process payments and enforce plans; apply discounts and pay commissions; prevent fraud and abuse; send service, billing and program emails and, where allowed, marketing emails you can opt out of; improve and develop our features using de-identified or aggregated data; comply with law; and enforce our terms.

AI processing. To analyze and edit your footage we send selected video frames, text such as captions or transcripts, and, in some features, short audio clips, to Google Gemini as our service provider. The Web Clipper sends still frames and caption text, not full videos or audio. We do not use Your Content to train our own or third-party public AI models. Google handles what it receives under its own terms for the service we use.

Cloud export (Web Clipper). If you choose to connect Google Drive or Dropbox, we ask that service for permission to save your finished clips to your own storage. For Google Drive we request only access to files our app creates; for Dropbox we request permission to write files in our app folder and to read the email address of the connected account, which we show you so you know which account is connected. We store the access tokens that service gives us, encrypted, so we can save your clips when you click export, and we delete them when you disconnect the service. You can also revoke access at any time in your Google or Dropbox account settings. We only save the clips you export, and we do not read the other files in your storage, except that when you give us a link to a file to start a job, we download that file to process it. Google and Dropbox handle your data under their own terms and privacy policies.

Track identification. When you use the Tracklist feature, the Mac app takes a short sample of audio after each drop in your set and tries to identify the song. Depending on which service finds a match: (1) the app sends a short audio fingerprint (a code made on your Mac, not the audio itself), the sample length and your IP address directly from your Mac to AcoustID, an independent music-identification service; (2) if there is no match, a short audio clip is sent through our servers to AudD; and (3) where available, Apple ShazamKit may be used. The services return track names. We do not keep the audio after the match. AcoustID, AudD and Apple handle the data they receive under their own terms and privacy policies, and AcoustID receives your IP address because your Mac contacts it directly.

Who receives data. Service providers acting for us: Google (sign-in, Firebase, Gemini), Stripe (payments), AudD (track identification), our hosting provider and our email sender. Independent services that receive data directly from your device when you use a feature: AcoustID (track identification, as described above) and Apple (ShazamKit, a system service). Independent services you connect: Google Drive and Dropbox, when you choose to connect them. We do not sell personal information.

Crash reports. If Setclipper for Mac quits unexpectedly, the next time you open the app it sends us a crash report so we can find and fix the problem. A report includes:

A crash report does not include your footage or audio, and we do not look for or send face data in it. We use crash reports only to find and fix problems and to answer your support requests. We do not use them for advertising. Reports are sent over an encrypted connection (HTTPS) to Setclipper's servers, and, like any web request, they reveal your IP address. We store a short summary of each report in our database (with a scrambled form of your IP address, not the address itself) and forward the full report to a Setclipper support mailbox hosted by our email provider. Reports are read only by staff who work on bugs and support. We keep crash reports only as long as needed to fix the problem and review them regularly.

Crash reports are required. When you first open Setclipper for Mac, or after an update that changes this, you are asked to agree to the Terms and this Privacy Policy. This Privacy Policy covers crash reports, and by agreeing you accept them. If Setclipper quits unexpectedly, the next time you open it the app sends us a crash report as described above. There is no setting to turn crash reports off. If you do not agree to this, please do not use Setclipper for Mac, and you may close your account; if you are on a paid plan you may cancel and we will refund the unused part of the period you paid for. You can choose separately to add a window screenshot to a crash report; that choice is off by default.

Crash report screenshots. You can choose to include a window screenshot with a crash report. This is a separate choice that is off by default. A screenshot shows whatever was on your screen, which may include people or your footage. Only turn it on if you are comfortable sharing that.

Updates. Setclipper for Mac checks for updates automatically. When it does, it contacts our update server. Like any web request, the request reveals your IP address, the app name and version, the version of our update software, and your system language list. It does not include your macOS version, Mac model, a system profile, your account ID, or cookies. The app downloads updates in the background and installs them when you quit the app. In recent versions you can turn this off in Settings > General > Updates; earlier versions do not have this setting. We use this only to deliver updates.

Send Feedback. Feedback you send with Send Feedback includes your message, your optional email address, an optional screenshot, and the system details you see before you send. We store a short summary of each feedback message in our database (with a scrambled form of your IP address, not the address itself) and forward the full message to a Setclipper support mailbox hosted by our email provider. Feedback is read only by staff who work on support and product. We keep feedback only as long as needed to respond and improve the product and review it regularly.

Customer relationship records. If we use a customer relationship management (CRM) tool to manage support and communications, we host it ourselves on our own hosting provider's servers, and it may hold your name, email address, account and plan status, support history and notes about our communications with you. We use it to run support and onboarding and, where permitted and with your consent where required, product emails. You can ask us to correct or delete your record at info@setclipper.com.

Fraud prevention. To limit starter credits to one set per account and, if phone verification is on, per phone number, and to prevent abuse we use your account, IP address and payment information.

Face and matching features. Face boxes and numerical face templates are created on your Mac and saved in your project file on your Mac; the app does not send those files to us. Some steps send face images and whole video frames to our servers and on to Google (Gemini), our AI provider, to find or match people. Those frames can show other people in the shot, including audience members. We use them only to return the answer and our code does not store them; Google handles what it receives under its own terms for the service we use. We do not use these features to identify anyone by name, never sell the data, and do not use it to identify people for third parties. Our Terms do not allow these features to be used in, or on footage captured in, Illinois, Texas, Washington or the EU/EEA.

Sharing. With service providers acting for us (hosting, payments, sign-in, email, analytics, AI, security); with creators (only that a signup or purchase occurred and aggregate counts); with professional advisers; with authorities when required or to protect rights, safety or property; and in a merger, sale or financing. We do not sell personal information and do not share it for cross-context behavioral advertising.

Cookies. See our Cookie Notice. We honor Global Privacy Control signals for non-essential cookies.

Retention. We keep data while your account is active and as needed for the purposes above and for legal, tax, fraud-prevention and dispute purposes, then delete or de-identify it. Uploaded content is deleted within 30 days after account closure unless needed for legal reasons. Web Clipper: the source video is deleted 7 days after a job is created, and rendered clips and the job record 30 days after creation.

Your rights. Subject to law, you may request access, correction, deletion, a copy, or to opt out of marketing or targeted advertising, by emailing info@setclipper.com. We verify requests and may deny them as the law permits; you may appeal a denial by replying to our response. We do not discriminate for exercising rights.

Security. We use reasonable administrative, technical and physical safeguards. No system is perfectly secure, and you use the Service at your own risk to the extent the law allows.

Children. The Service is for adults 18+. We do not knowingly collect data from minors and delete it if we learn we have.

International. The Service is operated from the United States and data is processed in the US.

If you are in the EU or UK. We process your data to run the Service you asked for (contract), to keep it secure and prevent fraud (legitimate interests), to follow the law, and, for marketing emails and the optional cookie choices, with your consent. Your data is processed in the United States; we rely on the providers' standard contractual clauses or the EU-US Data Privacy Framework where they are certified. You can ask for access, correction, deletion, a copy, or to object by emailing info@setclipper.com; we answer within one month. You may complain to your local data protection authority.

If you are in California or another state with a privacy law. We do not sell personal information and do not share it for cross-context behavioral advertising. You can ask to know, correct or delete your data, and appeal a refusal, by emailing info@setclipper.com; we respond within 45 days. We do not discriminate against you for asking.

Change log. October 23, 2026: Crash reports are now required for Setclipper for Mac and cannot be turned off in the app; the list of what a report contains is shorter (the user ID and screen name were removed, and the log is limited to the last 50 lines). October 23, 2026: Added crash reports (on by default for new US installs, off elsewhere; existing settings unchanged) and a description of the update check. No other changes.

Changes. We may update this Policy by emailing you at the account address and posting it with a new effective date. Continued use after the effective date accepts the update.

Email. Marketing emails identify us and include a working unsubscribe link. We do not send marketing texts.

All legal documents

Earlier versions are kept at /legal/versions/. Questions: info@setclipper.com.