Subscription, Credits and Refund Policy

Plans and billing. Plans bill monthly or annually in advance to your payment method and renew automatically at the then-current price until you cancel. The price, renewal period and cancel instructions are shown next to the button where you start your plan. Taxes are added where required.

Waitlist and card. While the waitlist is on, we keep your card on file to hold your place and do not charge it. Your paid plan starts only when you click a button that says "Start plan" and you confirm that your card is charged. Exporting or downloading never starts a paid plan by itself.

Free trial. New plans may include a 7-day free trial, one per customer. Your card is charged the plan price when the trial ends unless you cancel before then. We email a reminder about 2 days before the first charge. Unused trial credits end when the trial ends unless you pay.

Cancel. Cancel any time in Account > Manage Billing. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. For annual plans we email you 30 to 60 days before each renewal.

Credits. Credits are a limited, revocable license to use features at the credit costs shown in the app (which may change). Plan credits expire at the end of each monthly billing period (for annual plans, at the end of each month of the term) and do not roll over. Purchased credit packs expire 12 months after purchase. Credits have no cash value, are non-transferable, are not "gift cards", and end on termination or closure (unused purchased credit packs are refunded if we end your plan for a reason other than your breach, fraud or a chargeback). If a job fails because of a Setclipper error, we may restore the credits used; that is the sole remedy.

Refunds. Fees are non-refundable once a period has started, with these exceptions: (a) First charge: you can ask for a refund of your first paid charge, including the charge that follows a trial, by emailing info@setclipper.com within 7 days of that charge. (b) Credit packs: an unused credit pack can be refunded if you ask within 14 days of purchase. (c) If we end your paid plan for a reason other than your breach, fraud or a chargeback, or remove a feature you paid for, we refund the unused part of the paid period and any unused purchased credit packs. (d) If you cancel after a material change to the Terms that is adverse to you (section 3 of the Terms), we refund the unused part of the current paid period (for an annual plan, the unused full months). (e) Where the law of your location requires a refund. We aim to process refunds within 5 business days; the bank may take longer to show them.

Disputes with your bank. We ask you to contact info@setclipper.com first; most issues are fixed within a day. This does not limit any right you have with your card issuer. While a dispute is open we may suspend the account.

If we end your plan. If we end your paid plan for a reason other than your breach, fraud or a chargeback, we refund the unused part of the paid period.

Price and plan changes. We may change prices, credit allowances, credit costs or plan features. Changes apply from your next billing period after the effective date. For an increase in the recurring price of a plan you already hold, we email you at least 30 days before the new price first applies and explain how to cancel before then (section 4 of the Terms). If you cancel before the new price applies, you will not be charged it; if we remove a feature you paid for during a paid period, you will not be charged for the unused part of that period.

Failed payments. We may retry a failed payment and, after notice by email, pause access. We may delete content 60 days after a payment fails and we have emailed you about it.

All legal documents

Earlier versions are kept at /legal/versions/. Questions: info@setclipper.com.